Terms of Service

Last updated: November 2026

Booking & Reservations

By booking an excursion through our website, you agree to these terms. All bookings are subject to availability and confirmation.

Payment Options

When you book online, you can pay the full price, reserve with a 30% deposit, or reserve with a US$1 verification payment. With the deposit or the verification payment, you pay the rest of the price on arrival, on the day of your excursion.

The US$1 verification payment confirms that a real person made the booking. It counts toward your total and is non-refundable, including if you cancel, do not show up, or your cruise ship does not dock at the port you booked. The only exception: if we cancel your excursion for weather or safety reasons, we will refund it or offer you an alternative tour.

Cancellation Policy

You may cancel for a full refund at least 25 hours before the scheduled start time of your excursion. If you need to cancel closer to departure, please contact us as soon as possible. If your cruise ship was scheduled to visit the port you booked but does not dock there, you will receive a full refund. Please notify us as soon as the cruise line confirms the change. This port-skip protection does not cover an unreported booking mistake by the guest.

If you reserved with the US$1 verification payment, that payment is non-refundable (see Payment Options), and cancelling at least 25 hours before your excursion means you owe nothing more.

Safety & Liability

Participants must follow all safety instructions provided by guides. Amber Cove Excursions carries comprehensive liability insurance. Participants with medical conditions should inform us before booking. Some activities have age, weight, or health restrictions.

On-Time Return Guarantee

We guarantee return to Amber Cove cruise port before your ship's scheduled departure. In the unlikely event that circumstances beyond our control delay your return, we will work with your cruise line and cover any additional expenses incurred.

Weather & Force Majeure

Tours may be modified or cancelled due to weather or safety conditions. In such cases, we will offer an alternative tour or full refund.

Contact

For questions about these terms, please contact us.